Lost in an unmanageable maze

Article Abstract:

The Quarterdeck Expanded Memory Manager (QEMM) 7.01 MS-DOS operating system enhancement causes an Intel 80386-based microcomputer to crash repeatedly. Resolving the problem proves difficult, owing to QEMM's poorly written manual and its lack of weekend help-number staffing. First, the program incorrectly disclaims responsibility for the crash. Then the manual, though it mentions the existence of the Manifest exception-troubleshooting program, never tells how to invoke it. Once a program file called MFT.EXE is discovered on DOS's QEMM subdirectory, it cannot be invoked due to the keyboard and mouse freezing up. After a two-day delay, Quarterdeck's help message arrives, containing the cryptic advice to check the SH:N, TM:N and RH:N parameters. This forces the user to read two difficult sections of the manual and then run the Qsetup program, all to no avail. It is finally determined that QEMM is incompatible with the Razzle Dazzle DOS screen-saver utility.

Prepackaged software, Usage, Software, Product information, Operating system enhancements, Memory management, Bugs (Software), Troubleshooting, User Aids, User Assistance, Program Errors, Quarterdeck Office Systems Inc., Operating System Enhancement, Expanded Memory, QEMM 7.01 (Memory manager)

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Help on screen for dad

Article Abstract:

Software Marketing and Compton Newmedia release their $59.95 Birth and Baby Years (B.A.B.Y.) and $49.95 Berenstain Bears, Learning at Home, volume 1 educational software packages, respectively, and Broderbund announces the $79.95 version 1.2 of their PrintShop Deluxe desktop publishing software. B.A.B.Y. guides parents through pre-conception to early infanthood with information and practical planning guides. The Berenstain Bears offers children puzzles, mixed with educational exercises, with animation and sound. PrintShop Deluxe 1.2 is faster and has improved chart transfer capabilities. Calendars generated can now be printed in French, Spanish, German, Italian and English.

Product introduction, Product Announcement, Educational software, Children, Desktop publishing software, Medical education, Broderbund Software Inc., Software Packages, DTP Software, Compton's NewMedia Inc., Software Marketing Corp. (Phoenix, Arizona), The Print Shop Deluxe 1.2 (DTP software), B.A.B.Y. (Medical/health software), Berenstain Bears Learn at Home, Volume 1 (Children's educational software)

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