Mediating employment disputes: perceptions of redress at the United States Postal Service

Article Abstract:

A theoretical framework, based on procedural justice theory and various social mediation theories, has been used to evaluate the efficiency of the United States Postal Service's Resolve Employment Disputes Reach Equitable Solutions Swiftly (REDRESS) pilot program. The analysis revealed that interest-based mediation is an effective mediation alternative for the Equal Employment Opportunity scheme. Further, it showed that the level of satisfaction expressed by complaining parties are relative to some existing factors, including control opportunity, presentation of views and treatment received.

Other General Government Support, Personnel Management-Natl Govt, Models, Evaluation, Conflict management, Government employees, Pilot projects

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Mediating employment disputes at the United States Postal Service

Article Abstract:

This study compares the perceptual effectiveness of two dispute mediation models of the United States Postal Service: the in-house model which utilized USPS employees as mediators, and the outside neutral mediator model which relied on the services of outside independent contractors.

Legislative Bodies, Material Handling Equipment Manufacturing, Construction and Related Machinery, Post Office & Civil Service, Mail Delivery Systems, Research, Cases, Mail receiving and forwarding services, Mailing services, Illustration, Employment discrimination

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Mediation's impact on formal discrimination complaint filing

Article Abstract:

The mediation program of the US Postal Service is analyzed. Early dispute resolution can save money and decrease formal complaints.

Regulation and Administration of Communications, Electric, Gas, and Other Utilities, Public Mail & Express Services, Postal Services, Postal Service, US Postal Service, U.S. Postal Service, Analysis, Case studies, Dispute resolution (Law), Labor arbitration

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