Burnout as a function of communication patterns: a study of a multidisciplinary mental health team
Article Abstract:
A model was used to predict burnout among mental health workers in their social involvement with coworkers and their job satisfaction. Diminished job satisfaction could be a contributing factor in the development of the emotional, cognitive, and physical components of burnout. Diverse social contacts occurring in health service settings were indicative of communication variables. The study showed that the incidence of burnout would be high for workers who communicated extensively regarding work but had few informal, supportive relations with coworkers. The results indicate the need for a peer supervision program in which mental health workers could engage in supportive, work-oriented communication. Intervention aimed at reducing the potential for burnout must be based on the established work groups or an organization.
Publication Name: Group & Organization Studies
Subject: Psychology and mental health
ISSN: 0364-1082
Year: 1988
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Assumed similarity in communication styles: implications for personnel interviews
Article Abstract:
Assumed similarity is a distortion of perception that may introduce bias in an assessment interview. The assessor is attracted to the candidate and assumes shared similar personality characteristics. A study of 140 male and 195 female managers indicates that attractiveness is a potent predictor of assumed similarity. The attractiveness can lead to projections of similar communication styles and social skills. The training of managers to control for these errors should include a comprehensive review of common rating errors in interviews. Other means to control errors include better-focused training techniques, dimensional interviewing, and multiple measurements of the same behavior.
Publication Name: Group & Organization Studies
Subject: Psychology and mental health
ISSN: 0364-1082
Year: 1988
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Cross-cultural influences on work and nonwork contributors to quality of life
Article Abstract:
A group of 190 US workers in a Houston manufacturing plant and a group of 121 Mexican workers in Monterrey, Mexico were the subject of a study. The study examined the relationship between work and nonwork factors on the the workers' lifestyles and perceived quality of work life. Little difference was found in cultural values. What was found was that nonwork issues such as home and family life more strongly influence work behavior than job satisfaction, job stress, or job level.
Publication Name: Group & Organization Studies
Subject: Psychology and mental health
ISSN: 0364-1082
Year: 1987
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