UK: ONLINE RETAILERS ATTACKED IN NEW SURVEY
Article Abstract:
The quality of customer service provided by online retailers in the UK is sub-standard, according to a new survey by Trust-On-Line. Sites operated by the likes of Tesco, Sainsbury, Interflora and Iceland failed to reach certain standards expected of a conventional retail outlet. Trust-On-Line believes that the firms which endure the initial surge in electronic commerce will be those that emphasise customer service over flashy marketing and design. Separate research reveals that France is now leading the way in the European e-business market, overtaking the UK, where the number of firms undertaking over 1% of business online declining to 14% in March 2000 from 22% in June 1999. The findings, covering 250 organisations and undertaken by services group CMG, will concern the UK government, which is looking for this country to lead Europe in the e-business market.
Publication Name: The Independent
Subject: Retail industry
ISSN: 0951-9467
Year: 2000
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UK: INTERNET SECURITY BREACH FOR SAFEWAY
Article Abstract:
A hoax email, purportedly from 'the Safeway team' has been sent to customers of the supermarket. Headed with the company's email address, the hoax message announced a 25% price increase, and told customers to shop at Tesco or Sainsbury if they were unhappy. The incident is the latest to highlight Internet security failures in the UK, and Safeway received telephone complaints from up to 1,000 customers, after it appeared that a hacker had accessed the company's database with details on 25,000 shoppers.
Publication Name: The Independent
Subject: Retail industry
ISSN: 0951-9467
Year: 2000
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UK: MORE PEOPLE TO PURCHASE CARS VIA INTERNET
Article Abstract:
Purchasing a car online in the UK will become increasingly popular with 8% of buyers using this method during the coming three years, according to Cap Gemini Ernst & Young. Just 0.1% of the population would use the Internet to purchase a car at present, noted the information technology (IT) specialists, which said that the growing interest in the online market meant that car makers and dealers could not afford to be complacent. At present, 92% are pleased with their online purchases, against 43% in 1999.
Publication Name: The Independent
Subject: Retail industry
ISSN: 0951-9467
Year: 2000
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