Has ADA turned transit properties into social service agencies?

Article Abstract:

The impact of the Americans with Disabilities Act on local transit services offered to disabled persons is discussed. Additional information on transit agencies' role in managing local transportation services is also included.

Editorial, Laws, regulations and rules, Disabled persons

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10 most improved transit systems

Article Abstract:

The METRO staff has named the 10 most improved transit systems in the United States. Increased ridership of these services was found to be related to the betterment of customer relations, increased services, and a personalized attention to detail.

Management dynamics, PRINTING AND PUBLISHING, Publishing, Publishing Industries, Printing & Publishing, Publishing industry, Management, Evaluation, Company business management, Customer relations, Metro (Periodical)

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Targeting non-English speaking riders

Article Abstract:

Canada?s Toronto Transit Commission and other transit agencies in North America are providing language translation services and literature in multiple tongues. These transit agencies are also hiring multilingual employees to assist with customer communications.

Canada, Government domestic functions, Public affairs, North America, Business services, not elsewhere classified, Targets & Markets, Aliens, Translation Services, Translation and Interpretation Services, Social aspects, Marketing, Transportation policy, Toronto, Ontario, Translating services, Target marketing, Transportation development districts, Toronto, Ontario. Transit Commission

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