Family fare: successfully capturing the family market means meeting the needs of parents and the tougher critics - kids
Article Abstract:
Many Canadian restaurants are now touting themselves as family operations by offering food and ambiance demanded by both the parents and their children. For instance, Willowdale, Ontario's Golden Griddle Family Restaurants, provides such kid-friendly conveniences as booster seats, high chairs and change tables in the washrooms. Other restaurants offer food items that are popular to children, such as hot dogs, hamburgers, grilled cheese sandwiches and pizza, among others.
Publication Name: Foodservice & Hospitality
Subject: Travel industry
ISSN: 0007-8972
Year: 1999
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For openers
Article Abstract:
The way foodservice industry employees greet their customers has a significant effect on profitability. Some helpful tips in ensuring that clients are properly greeted include showing recognition by remembering the patron's name, asking if they have been to the establishment on a prior occassion, talking about the weather, giving appropriate comments, placing interesting conversational objects in the restaurant and acknowledging the client's presence.
Publication Name: Foodservice & Hospitality
Subject: Travel industry
ISSN: 0007-8972
Year: 2000
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Seize the opportunity
Article Abstract:
Service-oriented industries, such as the restaurant industry, should view customer complaints as a golden opportunity to provide valuable customer service. Operators should remember that attracting a new customer is five times more expensive than retaining an existing client. The actions that can be done to immediately address customer complaints can range from a sincere admission of culpability, a refund offering or a product replacement.
Publication Name: Foodservice & Hospitality
Subject: Travel industry
ISSN: 0007-8972
Year: 2000
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