Advance collector training using role-playing
Article Abstract:
Role-playing has proven to be an effective method of training credit collectors. This training strategy aims to teach would-be collectors to deal with debtor resistance to paying. For role-playing to be effective, there must be only two active players who must always stay in their respective roles. It is not necessary for the play-acting collector and debtor to maintain eye contact to lessen their discomfort. It is also essential for the non-playing trainees to listen attentively to the actors. Several tips for starting and ending role-playing sessions are offered to trainers. Some suggestions for trainers playing the collector role are also presented.
Publication Name: Credit World
Subject: Banking, finance and accounting industries
ISSN: 0011-1074
Year: 1992
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How to rebuild your credit
Article Abstract:
People with poor credit ratings can rebuild their credit through a 10 step process. The ten steps include ensuring the accuracy of credit reports and negotiating with creditors to remove bad debts from reports in return for partial payments.
Publication Name: Parade
Subject: News, opinion and commentary
ISSN:
Year: 1993
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Makhar Vaziev
Article Abstract:
Makhar Vaziev, the dance director at the Marinsky Theater, gives a brief review of the dancers at the theater. He speaks about the various productions of the theater and the role of drama in ballet.
Publication Name: Ballet Review
Subject: Arts, visual and performing
ISSN: 0522-0653
Year: 2003
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