A simulation metamodel for response-time planning
Article Abstract:
A simulation-based metamodel was developed to address a problem related to response-time planning. The model, which precisely illustrate the relationship between service call characteristics, operational characteristics, system performance and customer requirements, promotes awareness among managers regarding the presence of opportunities in the way calls are discharged. It is also found to be useful in the formulation and confirmation of yearly and quarterly manpower plans.
Publication Name: Decision Sciences
Subject: Business, general
ISSN: 0011-7315
Year: 1998
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Four chastised in travel-office report
Article Abstract:
White House Chief of Staff Tomas F. McLarty III issued a report Jul 2, 1993, on the firings of the White House travel staff in May, 1993. The report found four staffers, Catherine Cornelius, David Watkins, William Kennedy and Jeff Eller, acted improperly by firing the staff.
Publication Name: Facts on File
Subject: Business, general
ISSN: 0014-6641
Year: 1993
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Office Style Dictation Simulation - Both Sides Can Benefit
Article Abstract:
Live dictation is used to teach business communication and shorthand skills. The simulation prepares shorthand students for office style dictation. A relevant simulation experience makes shorthand education more effective.
Publication Name: ABCA Bulletin
Subject: Business, general
ISSN: 0001-0383
Year: 1984
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