A two-dimensional perspective on attractive quality

Article Abstract:

Two mechanisms, satisfying latent needs (M1) and satisfying high-level needs (M2), were used to investigate the formation of the attractive quality concept. Manufacturers use attractive quality to go beyond the customers' expectations, as explained by M1, while M2 attributes the manufacturers' efforts to the intention of giving a unique kind of satisfaction. The effects of the creation of various attractive quality types, namely the surprisers, attraction boosters, and life enrichers are discussed.

Quality Control Management, Causes of, Influence, Quality control, Report

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Statistical methods - does anyone really use them?

Article Abstract:

The results of a survey conducted on Sweden's student alumini with a degree in quality management are presented. The survey was conducted to analyze the extent to which statistical methods are used by them in their workplaces and how the methods are used in organizations.

Usage, Surveys, Total quality management, Statistical methods, Business education graduates

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Robust design methodology in a generic product design process

Article Abstract:

The various methods in designing generic products, with focus on robust design methodology, to ensure customer satisfaction are examined.

Management dynamics, Management, Design and construction, Company business management, Generic products

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