An algorithm for technology choice in local area network design
Article Abstract:
Manufacturing and office sector technological advances have stressed the need to link communications and processing equipment into Local Area Networks (LANs) to promote resource and communication sharing. Interviews with LAN users and designers reveal that making cost-effective choices in technology is problematic while technologies and their costs are in a state of flux. System flexibility is also important, since no standards exist for technology choice and user demand is projected to grow. A dynamic integer program is presented as a formulation of the problem of technology selection. The formation is applied to an actual case in which 29 buildings on a 76-acre university campus were to be linked into a LAN over a three-year period.
Publication Name: Management Science
Subject: Business, general
ISSN: 0025-1909
Year: 1987
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The impact of a customer service intervention and facility design on firm performance
Article Abstract:
A study was conducted to examine the effect of a customer service intervention and store design on store performance of a 46-store regional food retailing chain. Data were gathered from 1,537 responses to customer satisfaction surveys. Customer service intervention involved new service standards and customer feedback mechanisms. Results showed that the store design and the customer service intervention significantly, positively influenced customer satisfaction. This, in turn, significantly boosted sales performance as measured in terms of sales per labor hour. Moreover, the customer service intervention directly affected sales performance. However, a direct relationship between store design and sales performance was not found.
Publication Name: Management Science
Subject: Business, general
ISSN: 0025-1909
Year: 1995
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A study of the impact of an integrated information technology on the time utilization of information workers
Article Abstract:
An analysis describing the effect of integrated information technology (IIT) on information workers' time utilization. The analysis focused on a personal computer system as the IIT. The system was part of a network for sharing computing, data and other communication resources. Results show that the IIT was linked with worker reallocation of time. In addition, lower level workers exhibited greater efficiency in highly-structured skill-based activities.
Publication Name: Decision Sciences
Subject: Business, general
ISSN: 0011-7315
Year: 1992
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