An efficient heuristic procedure for practical-sized capacitated warehouse design and management

Article Abstract:

A distribution system design model was enhanced and tested. Its performance was assessed with regards to solution quality, model validation and algorithm performance. A multiproduct warehouse logistics model was formulated. This logistics model was employed to forecast the performance of distribution companies that usually have to deal with product costs, the expense incurred in distributing the products from a set of warehouses to customer outlets, the level of service offered to its customers and flexibility of each product group and market category.

Warehousing and Storage, Warehousing, Public Warehousing and Storage, Purchasing Management, Methods, Purchasing

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The impact of process variation on customer dissatisfaction: Evidence from the U.S. domestic airline industry

Article Abstract:

The affect of process reduction on customer dissatisfaction in the context of the United States domestic airline industry is investigated. The results show that the relationship between process variation and customer dissatisfaction is contingent upon a company's average performance with regard to each process.

Marketing procedures, Air Transportation, Scheduled, And Air Courier Services, Airlines, Customer relations

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Satisfying and retaining customers through independent service representatives

Article Abstract:

The process of delivering services to a firm's customers through independent service representatives is examined. A model to determine if a firm can indirectly impact customer satisfaction by providing support to independent service representative is analyzed.

Retail/reseller channel, Direct market channel

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