An evaluation of routing and volume-based storage policies in an order picking operation

Article Abstract:

A study was conducted to evaluate various routing and volume storage-based storage policies in an order picking operation. Full factorial mixed-model ANOVA using SPSS for Windows was utilized to analyze the results of the experiment. Findings established that the statistical differences in the mean route distance for the storage policies, routing policies, and their interactions are substantial. Increased picking efficiency can also be achieved when certain routing and storage policies are combined.

Public Warehousing and Storage, Distribution Channels, Logistics, Business logistics, Order picking systems, Order picking

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Ability of experience design elements to elicit emotions and loyalty behaviors

Article Abstract:

The concept of designing a service with an idea of creating an 'experience' that enhances customer loyalty is discussed. The relationships between various service design variables, customer emotions, and customer loyalty are analyzed based on the data collected from a VIP hospitality tent for a touring performance company.

Science & research, Product quality, Quality management, Customer service, Customer loyalty, Support services

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Service businesses and productivity

Article Abstract:

The impact of productivity on service firms is examined. The Theory of Swift, Even Flow is used to understand the productivity for service operations and in the process improves up on the service process matrix of 1986.

Service Industries, Influence, Services industry, Industrial productivity, Productivity

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