From benchmarking to business process re-engineering: a case study
Article Abstract:
The change from benchmarking to business process re-engineering (BPR) is discussed, with Boots the Chemist, a division of the Boots Company, as a case study. Phases include the beginning of internal benchmarking, implementation of the results, evaluation and review, and development of BPR.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
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Exploring components of business improvement in the business sector
Article Abstract:
The article raises a number of issues regarding business improvement in the public and private sectors. The article distinguishes between the organizational purposes of private and public enterprise, and reviews issues raised in recent business literature.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
User Contributions:
Comment about this article or add new information about this topic: