Cross-utilization of workers whose capabilities differ

Article Abstract:

Matching available supply to demand is frequently difficult to achieve in labor-intensive organizations. A study presents a proposed model for allocating workers at the beginning of a shift in a multi-department service setting to obtain insights into the value of cross-training and cross-utilization. The model is applied to a hospital workforce. Results indicate that the potential advantages of of cross-utilization can be quite considerable and, in many situations, a small degree of cross-training can capture most of these benefits. The findings also show that additional cross-training adds little additional value beyond a certain level and the preferred level relies largely on the level of demand variability.

Hospitals, Health Care and Social Assistance, HEALTH SERVICES, Medical Personnel, Business Personnel Management, Employee Training, Methods, Human resource management, Training, Medical personnel training

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Evaluating project scheduling and due date assignment procedures: an experimental analysis

Article Abstract:

The problem of establishing due dates for projects that require limited resources is discussed. In the environment described, new projects arrive in a continuous, random manner. A set of due date setting procedures are developed and tested using simulation methods. The results of the study show that due dates can be estimated more closely by using more information concerning work in progress and available resources. Consistently better estimates can be achieved by using a finite scheduling procedure instead of aggregate procedures.

Research, Management science, Industrial project management, Project management, Usage, Simulation methods, Simulation

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