Service lane to success
Article Abstract:
Issues are presented concerning the added value of good customer service to a business enterprise. The employees who provide frontline customer services and the influence of a lack of competition on standards are discussed.
Publication Name: Business Review Weekly
Subject: Business, general
ISSN: 0727-758X
Year: 2001
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Ho, Ho, hopeful
Article Abstract:
Australian retailers are seeking an increase in consumer spending during the 2001 Christmas season from 16.7 billion Australian dollars in 2000 to 17.45 billion Australian dollars.
Publication Name: Business Review Weekly
Subject: Business, general
ISSN: 0727-758X
Year: 2001
User Contributions:
Comment about this article or add new information about this topic:
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