Managing by walking around

Article Abstract:

The authors of In Search of Excellence are writing a new management book, A Passion for Excellence, in which the management technique of managing by walking around is discussed. This management strategy relies upon three principles: taking care of customers, constant innovation, and paying attention to people both within and outside the corporate framework. The strategy involves walking around, because it requires managers to leave their offices in order to personally supervise the production process, talk to customers, and get in touch with all aspects of the business. People contact is the most important tenet of this management strategy, which will purportedly lead to a successfully run corporation.

Usage, Public relations, Creative ability, Creativity, Supervision of employees, Employee supervision

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Get innovative or get dead

Article Abstract:

The corporate renewal agenda for the nineties is staggering, from quality and service to teams, information technology, and time-based shuffle. Yet it is the failure to fundamentally innovate that caused, among other things, almost 50 percent of the Fortune 500 to fall off that hallowed list in the 1990s. This is the second half of a two-part article (the first half appeared in CMR, Vol. 33, No. 1, Fall 1990). It describes radical approaches, necessary in the author's view, for putting innovation atop the corporate agenda - starting with what he calls "violent market injection strategies." (Reprinted by permission of the publisher.)

Business, Innovations

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Get innovative or get dead

Article Abstract:

The corporate renewal agenda for the nineties is staggering, from quality and service to teams, information technology, and time-based shuffle. Yet it is the failure to fundamentally innovate that caused, among other things, almost 50 percent of the Fortune 500 to fall off that hallowed list in the 1980s. This two-part article describes the radical approaches, necessary in the author's view, for putting innovation atop the corporate agenda - starting with what he calls "violent market injection strategies". (Reprinted by permission of the publisher.)

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