Innovation implementation in high technology manufacturing: a chaos-theoretic empirical analysis

Article Abstract:

The problem of balancing the exploitation and exploration facets of process innovation implementation in high-technology manufacturing can be modeled using a logistic difference equation to study the balance under a chaos model. The use of the chaos model to study process innovation implementation derives its utility from the model's qualities of having a strange attractor and the dependence on initial conditions, both of which are sufficient to model the balance between exploitation and exploration.

Operations Research, Management science, Models, High technology industry, Chaos theory, Chaotic systems, Reengineering (Management)

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Process drivers of e-service quality: analysis of data from an online rating site

Article Abstract:

The perception of e-service quality has an effect on overall satisfaction and customer loyalty. The operational drivers that are linked with customer ratings of e-service quality are identified using a cross-sectional regression analysis of publicly available data from an online ratings site.

On-Line Information Services, Videotex & Teletext, Telegraph & other communications, Science & research, Research, Online services, Internet services, Customer loyalty, Cable television/data services, Epidemiological research, Cross sectional studies, Report

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Customer satisfaction with order fulfillment in retail supply chains: implications of product type in electronic B2C transactions

Article Abstract:

Managerial implications of empirical results to examine the impact of product type differences in electronic business-to-customer transactions of retail supply chains on customer satisfaction are discussed.

Retail Stores, Stores, E-commerce

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