Integrating business and medical values in health benefits management
Article Abstract:
Contemporary health benefits management is forcing business to join the medical profession in judging what is valued in health care delivery. The judgments are particularly difficult, ranging from allowable treatments, including potentially life-prolonging measures, to the use of sensitive medical data about employees and their personal behaviors. Although medical experts may advise them, corporations and their managers retain ultimate economic, moral, and, increasingly, legal responsibility for these decisions. This article shows that innovations in corporate health benefits make it imperative for business to integrate medical and business values considerations into the daily work of benefits planning and administration. To accomplish this goal, the article provides a six-step model senior managers can use to identify and respond to the unique nature of these concerns in their own companies. It also supplies a set of principles to help managers think more comprehensively and clearly about the values issues emerging in their health benefits programs. (Reprinted by permission of the publisher.)
Publication Name: California Management Review
Subject: Business, general
ISSN: 0008-1256
Year: 1997
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Total quality research: integrating markets and the organization
Article Abstract:
The market research function has to broaden its scope, move out of the functional trap in marketing, and become the organizer and facilitator of the company-wide Total Quality Research (TQR) system. This article presents a systematic approach for transforming the marketing research function into a Total Quality Research system which can guide a company's Total Quality Management (TQM) effort. The article describes how to design a TQR system that elicits the voice of the customer and business processes, and that organizes and deploys this information for use in strategic planning and resource allocation. The TQR system is further explored by presenting case studies of leading companies that have applied different parts of this system in their TQM efforts. The article concludes by offering five imperatives for successfully implementing a TQR system. (Reprinted by permission of the publisher.)
Publication Name: California Management Review
Subject: Business, general
ISSN: 0008-1256
Year: 1995
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Shakeouts in digital markets: lessons from B2B exchanges
Article Abstract:
The compression of the business-to-business exchange market is discussed.
Publication Name: California Management Review
Subject: Business, general
ISSN: 0008-1256
Year: 2003
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