Just what the doctor ordered: The role of information sensitivity and trust in reducing medical information privacy concern

Article Abstract:

A study is conducted to investigate how situations of varying levels of trust and information sensitivity affect consumer medical privacy concerns. The results indicate that consumers are most concerned with the collection and use of personal medical information as compared to other types of information collected by direct marketers.

United States, General services, Company systems management, Information management, Privacy, Right of, Right of privacy, Hospital records

---

Surviving in the age of rage

Article Abstract:

Learning to manage angry customers is a crucial part of service landscape. This type of learning is very important in this age of rage. The four Ts of customer rage such as targets, triggers, treatment and the prognosis are discussed with a view to enable businesses to survive in the market.

Marketing, Management dynamics, Consumer Behavior, Marketing Management, Customer Relations, Administration of Marketing, Methods, Analysis, Management, Company business management, Consumer behaviour

---

Similar abstracts:

• Abstracts: Hospital web sites: Promise and progress. Adoption and implementation of technological innovations within long-term relationships
• Abstracts: Online leverage for salespeople. The cost of free trade. Moving out might not mean moving up for U.S. manufacturing

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.