On the appropriateness of benchmarking

Article Abstract:

Benchmarking is one of the most popular business management tools for establishing competitive advantage and initiating performance improvements. Benchmarking processes support the establishment and adoption of best practices with enhanced organization performance. They are further characterized by quantitative outputs, business improvement concerns, contingent circumstances and core competencies. However, several risks are associated with benchmarking as a management tool. These include the selection of an unsuitable set of performance measures, failure to gain support and assistance from top management, misunderstanding of the benchmarking concept, and mismanagement of information.

Research and Development in the Social Sciences and Humanities, Management Science, Management Dynamics NEC, Models, Analysis, Industrial efficiency, Economic efficiency, Management techniques, Benchmarks, Benchmarking

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Supplier relationship management as an investment: Evidence from a UK study

Article Abstract:

The need to treat supplier relationship management decisions as a form of investment and the importance of joining two elements - cost and return - in a relationship decision-making framework are critically analyzed. It is argued that a consideration of power in relationship management decision-making is particularly important as it can completely alter the cost-return ratio and this argument are illustrated by case evidence collected during a two-year, EPSRC-funded UK-based story.

Decision-making, Decision making, Evaluation, Vendor relations

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Using reputation measurement to create value: an analysis and integration of existing measures

Article Abstract:

The various approaches to measuring corporate reputation, in context of value creation, are analyzed.

Company Identity PR, Methods, Measurement, Corporate image, Business performance management, Value chain

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