Relationship quality and negotiation interdependence: The case study of international defect claim
Article Abstract:
The influences of relationship quality on negotiation interdependence are examined with the help of a case study of an international defect claim among a Taiwan fiber supplier, Vietnam textile buyer and a Japanese trading company. The effects of relationship quality change the interdependence levels between the buyer and seller thereby affecting the power structure and selection of negotiation tactics of the negotiators.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
User Contributions:
Comment about this article or add new information about this topic:
A service quality improvement dynamic decision support system for refurbishment contractors
Article Abstract:
A service quality dynamic decision support system (SQDDSS) for refurbishment contracters, who aim to sustain competitive advantages and build core competencies, is proposed. A sy stem dy namics approach is used as the construction model for service quality enhancement. The cyclic procedure developed, and a case study using SQDDSS is given.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2007
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Metaphor and the dynamics of knowledge in organization theory: a case study of the organizational identity metaphor
- Abstracts: The Continuity-Change Duality in Narrative Texts of Organizational Identity. CEO Portraits and the Authenticity Paradox
- Abstracts: Intellectual capital and corporate value in an emerging economy: empirical study of Taiwanese manufacturers. Competing in the new economy: the effect of intellectual capital on corporate entrepreneurship in high-technology new ventures
- Abstracts: An investigation into the role, effectiveness and future of non-executive directors. Software. Accounting for Computer
- Abstracts: Accentuating the positive? Identity orientations and forms of social exchange in organizations. Changing faces: Professional image construction in diverse organizational settings