Reverse logistics as a means of reducing the cost of quality
Article Abstract:
A diagnostic tool is developed for examining the impact of reverse logistics management on quality management and cost parameters. The implementation of the diagnostic tool helps in achieving final cost reduction, better understanding and control of processes, systematic and effective measurement of cost of quality, and improvement in customer service activities.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
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Total quality management, high-commitment human resource strategy and firm performance: An empirical study
Article Abstract:
The links between total quality management (TQM) and a high-commitment strategy on financial results are examined. Results indicate that a TQM strategy can be successfully implemented through a human resource strategy monitoring the commitment and involvement of employees at all levels in the organization with quality objectives.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
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Integration of work measurement and total quality management
Article Abstract:
The relationship between work measurement and Total Quality Management (TQM) is examined. The acceptance of work measurement, fear or distrust due to time standards, cooperation and teamwork, quality, productivity and continuous improvement were unaffected by the use of time standards in different areas by companies.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
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