Southwest Airlines: how internal marketing pilots success
Article Abstract:
Southwest Airlines uses internal marketing to ensure that its employees provide excellent service. This strategy has enabled Southwest Airlines to remain profitable throughout its history.
Publication Name: Marketing Management
Subject: Business, general
ISSN: 1061-3846
Year: 2001
User Contributions:
Comment about this article or add new information about this topic:
Cave dwellers
Article Abstract:
The effectiveness of business performance assessment techniques used by marketers is analyzed.
Publication Name: Marketing Management
Subject: Business, general
ISSN: 1061-3846
Year: 2006
User Contributions:
Comment about this article or add new information about this topic:
What does marketing success look like?
Article Abstract:
It is important for companies to formally evaluate their brands on a regular basis.
Publication Name: Marketing Management
Subject: Business, general
ISSN: 1061-3846
Year: 2001
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Case studies: software solutions for international accounting problems. T&E expense: to outsource or not?
- Abstracts: Venture marketing. It's war out there. Looters and losers
- Abstracts: How technology advances influence business research and marketing strategy. The marketing/finance interface: two divergent and complementary views of the firm
- Abstracts: Consumer responses to service failures: influence of procedural and interactional fairness perceptions. Consumers' trust of salesperson and manufacturer: an empirical study
- Abstracts: Sameness, otherness? Enriching organizational change theories with philosophical considerations on the same and the other