The dimensions, antecedents, and consequences of emotional labor
Article Abstract:
This article conceptualizes the emotional labor construct in terms of four dimensions: frequency of appropriate emotional display, attentiveness to required display rules, variety of emotions to be displayed, and emotional dissonance generated by having to express organizationally desired emotions not genuinely felt. Through this framework, the article then presents a series of propositions about the organizational-, job-, and individual-level characteristics that are antecedents of each of these four dimensions. Frequency of emotional display, attentiveness to display rules, variety of emotions to be displayed, and emotional dissonance are hypothesized to lead to greater emotional exhaustion, but only emotional dissonance is hypothesized to lead to lower job satisfaction. Implications for future theory development and empirical research on emotional labor are discussed as well. (Reprinted by permission of the publisher.)
Publication Name: Academy of Management Review
Subject: Business, general
ISSN: 0363-7425
Year: 1996
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The role of organizational controls in managing knowledge
Article Abstract:
Model depict a fundamental interplay between controls and knowledge within a firm, in which the firm's organizational knowledge has a close relationship with the type of control it uses and this choice of control in turn influence firm's ability to acquire, transfer, interpret, and use knowledge. Managers must choose the best-suited control mechanism to develop and utilize particular type of knowledge, as different controls create distinguishably different knowledge management processes within a firm.
Publication Name: Academy of Management Review
Subject: Business, general
ISSN: 0363-7425
Year: 2006
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Managing Intellectual Capital: Organizational, Strategic and Policy Dimensions
Article Abstract:
This book by David J. Teece introduces his ideas on innovation management, i.e., commercialization of innovations in high-technology industries.
Publication Name: Academy of Management Review
Subject: Business, general
ISSN: 0363-7425
Year: 2001
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