The impact of service quality and service characteristics on customer retention: small businesses and their banks in the UK1
Article Abstract:
All businesses need to focus on keeping customers loyal, especially the banking sector, whose service development is dependent on establishing long term relationships. Quality of service is a key factor in customer satisfaction and loyalty. Customers are satisfied in the short term will more probably remain satisfied in the long term if banks invest in managing their relationships with customers and maintaining quality.
Publication Name: British Journal of Management
Subject: Business, general
ISSN: 1045-3172
Year: 1996
User Contributions:
Comment about this article or add new information about this topic:
Choosing Your Business Weapons
Article Abstract:
International bankers are finding it useful to deal with Hong Kong banks. They regard Asia as the most vigorous financial market in the Third World. Hong Kong banks offer a wide variety of banking services. The only real competitor in Asia is Singapore.
Publication Name: The Director
Subject: Business, general
ISSN: 0012-3242
Year: 1984
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: The impact of market requirements focus and manufacturing characteristics focus on plant performance. An investigation of the relationship between global manufacturing practices and outcomes in machine tools and textile industries
- Abstracts: The City of Westminster Housing Department: innovation and the management of change
- Abstracts: Review, critique and assessment of customer care. Integrating total quality management and business process re-engineering: is it enough?
- Abstracts: The IRS: Penalties, Interest, and Other Charges. File your tax return on time: penalties can be devastating
- Abstracts: The rational effect of price promotions on sales and consumption. Store choice and shopping behavior: how price format works