The new ISO 9001 and the problem of ceremonial conformity: How have audit methods evolved?
Article Abstract:
The new edition of the ISO 9001 standard increases the overlap between the elements that characterize certified quality systems and the logic of Total Quality Management. The study highlights the uncertain nature of the evolution of conformity assessment and the prevalence of behaviors related to traditional audits in the indicators that best reflect the innovative logic of performance audits.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
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Relationship management in the business of quality and communication
Article Abstract:
The need for effective personal business relationship between small and medium enterprises operating in business to business markets is discussed.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2007
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The effects of organizational size on knowledge management implementation: opportunities for small firms?
Article Abstract:
Knowledge management is significant for small firms. The impact of organizational size, on knowledge management, is examined.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2006
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