The process management triangle: an empirical investigation of process trade-offs

Article Abstract:

A process management triangle is used to investigate the degree to which fundamental trade-offs between capacity utilization, variability and inventory generalize to complex operations and business systems. The conclusion is based on analysis of simulation-based facility-level using teacher case study data and an industry-level analysis based on recorded economic data from three multi-year periods.

Science & research, Research, Process management (Computers), Process management (Business automation), Case study

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Experimental comparison of Web, electronic and mail survey technologies in operations management

Article Abstract:

An evaluation of electronic and mail survey techniques found that individuals who complete electronic surveys provided more answers than those completing mail surveys. Those individuals who answered surveys would answer 50% more often if the survey technique was not in the electronic format. A Web/fax survey format could provide more answers than the mail survey format.

Market Research Services, Marketing Research and Public Opinion Polling, Commercial nonphysical research, Methods, Evaluation, Marketing research firms, Mail surveys, Questionnaires, Electronic discussion groups

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Utilizing e-business technologies in supply chains: the impact of firm characteristics and teams

Article Abstract:

The industry context, firm characteristics such as firm size, and firm-level strategic resources such as purchasing teams bear an influence on the adoption of e-b usiness technologies. Using survey data and case studies, the relationship between e-b usiness technology use and firm performance is also studied.

Usage, Influence, Electronic commerce, E-commerce, Corporate size, Report, Cross-functional teams

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