Warm and fuzzy companies lure their own staff

Article Abstract:

Companies are seeking to retain employees by offering them a variety of personal benefits, often offered onsite, such as meals, health facilities, manicures, meditation seminars, and massages. Concepts driving the trend are that of teamwork rather than labor versus management, the importance of a balanced lifestyle, and the need for individuals to be appreciated and recognized for their efforts.

Innovations, Employee benefits, Wellness programs

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Quantum leap in service for the flying kangaroo

Article Abstract:

Qantas Airways Ltd. is devoted to high standards of customer service and trains and measures its employees to ensure repeat business and cost savings. Employees are provided with Qantas' customer service targets, key performance indicators (KPIs), and are measured against the standards. With detailed standards, employees know what to expect and have improved their performance.

Scheduled Airlines, Scheduled Air Transportation, Air Transportation, Scheduled, And Air Courier Services, Statistical Data Included, Human resource management, Airlines, Customer service, Qantas Airways Ltd., Strong, James

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Avoid staff overload

Article Abstract:

Methods to avoid an overload employee, who has difficulty in coping at the work, by motivating employees are discussed. Importance of improved communications with employees and the management for avoiding such situations is also mentioned.

Management dynamics, Motivational Techniques, Analysis, Company business management, Job satisfaction, Employee empowerment

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