Customer-focused technology and performance in small and large banks
Article Abstract:
Based on the survey data from 278 retail banks in Denmark, Finland, Norway, and Sweden, the difference due to size in the use of Internet-banking and customer-relationship management are analyzed. The results indicate that the positive effects of using customer-focused technology are strongest in small banks, and large banks do not outperform small banks.
Publication Name: European Management Journal
Subject: Business, international
ISSN: 0263-2373
Year: 2003
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Foundations and applications of a knowledge management scan
Article Abstract:
An instrument is presented, which enables organizations to diagnose their 'state of the art' regarding knowledge management, and to identify opportunities and threats for a further growth towards professional knowledge management. In addition, the results of a continuous methodological evaluation of a central part of the instrument are discussed.
Publication Name: European Management Journal
Subject: Business, international
ISSN: 0263-2373
Year: 2003
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Crisis planning in small businesses: importance, impetus and indifference
Article Abstract:
The perceived importance of crisis planning by small businesses and the relation between concern for crisis events and the existence of crisis management teams is studied. Results indicate that concern for crises is generated by experiencing crisis events and not because of the presence of crisis management teams.
Publication Name: European Management Journal
Subject: Business, international
ISSN: 0263-2373
Year: 2003
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