Ethnic Groups and the British travel industry: Servicing a minority?

Article Abstract:

The attitude of the British travel industry towards non-white ethnic customers is discussed. The travel companies revealed a lack of understanding of consumers from non-white ethnic groups. It is concluded that the British travel industry needs to integrate to attain a multicultural society.

Multiculturalism

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Trust as a key factor in successful relationships between consumers and retail service providers

Article Abstract:

The role of trust in the development of stable relationships between a service provider and its customers is discussed. This issue is examined in the context of retail travel agencies where new information technologies are clashing with personal relationships.

Trust (Psychology), Customer relationship management

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Performance as a classification criterion of tourist origins and destinations

Article Abstract:

A study on performance proxy that enables a direct comparison between generating companies and between destinations using portfolio analysis, a tool used to studying market segments such as tourist destinations, is presented.

Market share, Methods, Environmental aspects, Environmental monitoring, Company market share

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