FRANCE: NEW CALL CENTRE FOR EADS MATRA DATAVISION
Article Abstract:
Considered to be the first structure on this sector, EADS Matra Datavision has opened a new European call centre, dedicated to high-level software design (CAO, CFAO, SGDT) and offering support services on products of several publishers. Matra Datavision clients will also be able to subscribe over the Internet to a self-service knowledge database. The centre employs 26 and benefits from the knowledge of 150 European experts. The centre is based in Ulis, in Essonne.
Publication Name: Monde Informatique
Subject: Business, international
ISSN: 0242-5769
Year: 2001
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FRANCE: SALES OF ERP SOFTWARE SLOW DOWN
Article Abstract:
France had a turnover of EUR 315mn from enterprise resource planning (ERP) software in 2000, up just 3.7%, according to IDC. Smaller companies were the most affected. Sales of back office modules, which account for half of the market, fell by 16.5%. Turnover from licences for ecommerce tools, logistics and customer relationship management in 2000 were up almost two-fold.
Publication Name: Monde Informatique
Subject: Business, international
ISSN: 0242-5769
Year: 2001
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