Managing IT as a portfolio of services
Article Abstract:
Managing IT as a portfolio of services helps in achieving necessary focus to deliver business value from IT investments. The critical role that employees at all levels play in the delivery of services in and around the processing, provisioning and stewardship of information is highlighted.
Publication Name: European Management Journal
Subject: Business, international
ISSN: 0263-2373
Year: 2003
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Using an intellectual capital perspective to design and implement a growth strategy: The Case of APiON
Article Abstract:
APiON, a telecommunications software company, realized a dramatic rise in shareholder value by focusing on using its intellectual capital resources. Ideas on how intellectual capital can be harnessed and used to boost shareholder value are presented.
Publication Name: European Management Journal
Subject: Business, international
ISSN: 0263-2373
Year: 2001
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Customer relationship management (CRM) in financial services
Article Abstract:
The use of Customer Relationship Management software in the financial services industry is discussed.
Publication Name: European Management Journal
Subject: Business, international
ISSN: 0263-2373
Year: 2000
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