Student satisfaction index in Portuguese higher education
Article Abstract:
An explicative model of the student's opinion process was estimated to measure student's satisfaction with higher education in Portugal. It was found that on a scale of 1 to 100, student satisfaction with Portuguese state university education is only 54, indicating that satisfaction is only moderate. Universities in Portugal may compare their own performance using this value as a reference point.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2007
User Contributions:
Comment about this article or add new information about this topic:
The Spanish restaurant sector: evaluating the perceptions of quality
Article Abstract:
Total quality management in the Spanish restaurant industry based upon customer satisfaction measurements is discussed.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2003
User Contributions:
Comment about this article or add new information about this topic:
Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
Article Abstract:
Bank services are evaluated based upon customer satisfaction research utilizing importance-performance analysis.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2003
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Swaddled: consumer protection. Full of western promise: advertising in Asia. Division of labour: why only some of east Germany is working
- Abstracts: The simulation of option prices with application to LIFFE options on futures. Stock index futures arbitrage in Finland: theory and evidence in a new market
- Abstracts: Thailand's overstretch. The incompetent Bank of Thailand. Weaving entrepreneurs
- Abstracts: Regional landscape of services in Central and Eastern European countries. What follows tertiarisation? Structural change and the role of knowledge-based services