Total quality management, institutional isomorphism and performance: the case of financial services
Article Abstract:
The empirical results of the study on Spanish financial companies, which examine the relationship between the duration in implementing total quality management and the effect of its practice on performance, is presented.
Publisher: Frank Cass & Company Ltd.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2004
DEPOSITORY INSTITUTIONS, Spain, Analysis
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2004
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The swings and roundabouts of innovating for quality in UK financial services
Article Abstract:
The difficulties of implementing innovative techniques to increase UK financial services quality are discussed.
Publisher: Frank Cass & Company Ltd.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2000
United Kingdom, Industry Overview, Case studies, Insurance industry
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2000
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Use of quality tools and techniques in services
Article Abstract:
The development of a quality control model for service industries is discussed.
Publisher: Frank Cass & Company Ltd.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2003
United States, Europe, Electric Utilities, Electric Power Generation, Transmission and Distribution, Hospitals, Courier Services, Security Guards and Patrol Services, Electric services, Detective & armored car services, Service Industries, Models, Health care industry, Delivery services, Services industry
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2003
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Subjects list: Financial services industry, Financial services, Quality management, Banking industry, Quality control
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