A model of financial securities salespersons' job stress

Article Abstract:

A recent study showed that one of the most stressful occupations in the US is that of a financial services salesperson. A model showed that individual traits and organizational factors often caused job stress, which can lead to reduced satisfaction, productivity and commitment and increased absenteeism, turnover and burnout. Managers are advised to reduce job stress among their employees by teaching them better time management skills, hiring efficient sales assistants to handle most of the routine tasks. Sales managers must provide more freedom and more constructive feedback to their salespeople.

Financial Services, Finance and Insurance, Security brokers and dealers, Securities Brokerage, Business Personnel Management, Stock Brokerage, Psychological aspects, Securities dealers, Human resource management, Financial services industry, Stockbrokers, Prevention, Job stress, Sales personnel, Salespeople

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The effects of customer service on consumer complaining behavior

Article Abstract:

An important aspect of customer service that greatly influences consumers' choice of retailers and service providers is the manner of seller response to customer complaints. Retailers and service providers should therefore encourage dissatisfied customers to seek redress so that they may have the opportunity to solve the problems and retain the customers' business. Customers who are satisfied with the action provided for their complaints are more likely to repatronize the seller or service provider and may even engage in positive word-of-mouth behavior.

Management, Customer service, Consumer complaints

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The effect of the servicescape on customers' behavioral intentions in leisure service settings

Article Abstract:

Leisure service providers can increase revenues and improve customer relationships by improving the quality of servicescape. Servicescape refers to the physical elements of service facilities. Factors such as layout, electronic equipment, aesthetics, seating and cleanliness have been found to be directly related to the length of time the customer stays at the facility. Servicescape also affects the views of customers regarding customer quality.

Commercial and Institutional Building Construction, Nonresidential construction, not elsewhere classified, Recreational Buildings, Construction, Leisure industry, Buildings and facilities, Services industry, Service industries, Recreational facilities, Recreation centers

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