How consumers with disabilities perceive "welcome" in retail servicescapes: a critical incident study
Article Abstract:
A study on perceptions of disabled people during retail shopping, using critical incident technique, is presented.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2007
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Consumer politeness and complaining behavior
Article Abstract:
The article uses sociolinguistics to examine the relation between consumer behavior and consumer complaints.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2006
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Why consumers are not using internet banking: a qualitative study
Article Abstract:
The article examines Internet banking behavior of consumers.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2006
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