After-service response in service quality assessment: real time updating model approach

Article Abstract:

Management of customers complaints strongly influence customers' attitudes and expectations towards the service provider. Responses to after-service complaints lead customers to update their expectations.

Marketing, Statistical Data Included, Research, Employee performance appraisals, Technical, Performance appraisals, Consumer complaints

---

After-service response in service quality assessment: a real-time updating model approach

Article Abstract:

The effects of after sales service and complaint management on customers' perception of service quality are discussed.

Analysis, Consumer behavior

---

A service effort allocation model for assessing customer lifetime value in service marketing

Article Abstract:

The process of assessing customer relationship management in services marketing by implementing lifetime value models is discussed.

Evaluation, Company marketing practices, Customer relationship management

Similar abstracts:

• Abstracts: A decade of corporate women: some progress in the boardroom, none in the executive suite. International experience in the executive suite: the path to prosperity?
• Abstracts: Segregating assets within a single partnership: Delaware series partnerships and LLCs. When "checking the box" can lead to corporate tax savings
• Abstracts: Excessive extrapolation and the allocation of 401(k) accounts to company stock. Friction
• Abstracts: Ketchum site boasts treasure trove of info for staff, clients. Lois Paul redesigns site to make it more user-friendly
• Abstracts: Integrating management control and human resource management in public health care: Swedish case study evidence

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.