Data envelopment analysis for monitoring customer-supplier relationships
Article Abstract:
The Data envelopment analysis (DEA) is a multiple input and multiple output model which is useful in monitoring the performance of the supplier and providing feedback to measure the relative efficiency of the supplier. It is adapted to shipper-carrier relationship where changes in transportation management since deregulation has created an atmosphere of cooperation and expanded the legal capacity of shipper and carrier to create or negotiate unique services. In this new environment of cooperation DEA helps measure performance improvement and customer satisfaction.
Publication Name: Journal of Accounting and Public Policy
Subject: Business
ISSN: 0278-4254
Year: 1992
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An application of data envelopment analysis to public sector performance measurement and accountability
Article Abstract:
The usefulness of Service Efforts and Accomplishment (SEA) disclosures to the determination of financial policy in education is analyzed. Statistics from the Illinois State Board of Education and the state government covering 207 school districts served as test data. Results showed that the SEA was a useful tool for the enhancement of control mechanisms and served as a good reminder to public employees of the concept of accountability. It was also shown that such performance measures affected fiscal policies and outcomes.
Publication Name: Journal of Accounting and Public Policy
Subject: Business
ISSN: 0278-4254
Year: 1995
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An examination of budgetary inefficiency in education using Data Envelopment Analysis
Article Abstract:
The relationship between educational spending and performance is examined by comparing the budgetary characteristics of efficient and inefficient school districts. The size, type and source of educational operating costs are investigated as possible explanations for the generally weak association between the two variables. The findings suggest that budgetary inefficiency is influenced by budget size, administrative overhead and local revenue accountability.
Publication Name: Financial Accountability & Management
Subject: Business
ISSN: 0267-4424
Year: 1997
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