Do customer and technology orientations influence product innovativeness in SMEs?some new evidence from Greece

Article Abstract:

The firm specific effects of customer, technology and learning orientations on two dimensions of product innovativeness in small and medium sized enterprises (SMEs) are discussed.

Product introduction, New Products/Services, Analysis, New products, Small and medium sized companies, New technique

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The desired qualities of customer contact employees in complaint handling encounters

Article Abstract:

Empirical study to determine qualities neccessary for an employee while handling customer complaints and complaint response desired by customers, is presented.

Germany, Management dynamics, Management, Behavior, Company business management, Consumer complaints, Customer relationship management, Communications workers

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Order effects in customer satisfaction modeling

Article Abstract:

The author examines the issue of obtaining customer satisfaction in marketing situations. Topics include polarization, customer loyalty, and customer service.

Customer service, Customer satisfaction, Customer loyalty, Support services, Polarization (Social sciences)

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