Exploring the effect of self-image congruence and brand preference on satisfaction: the role of expertise
Article Abstract:
Self-image congruence is known to influence brand preference, brand satisfaction and purchase intentions. The customer's expertise on a particular product, such as in the context of the automobile market, can also affect brand preference and satisfaction. The implications of this concept in developing positioning strategies is also discussed.
Publication Name: Journal of Marketing Management
Subject: Business
ISSN: 0267-257X
Year: 2007
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Determining customer satisfaction from mobile phones: a neural network approach
Article Abstract:
A neural network model is made use of to forecast the total level of satisfaction that customers derive from mobile phones in the United Kingdom. Consumer behavior, experience of product quality, neural networks, etc. are also discussed.
Publication Name: Journal of Marketing Management
Subject: Business
ISSN: 0267-257X
Year: 2005
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The interactive effects of strategic marketing planning and performance: a neural network analysis
Article Abstract:
Research is presented concerning the speculative nature of strategic marketing plans which is due to the lack of empirical evidence in their construction. The relationship between performance and strategic marketing plans is discussed.
Publication Name: Journal of Marketing Management
Subject: Business
ISSN: 0267-257X
Year: 2001
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