How customer satisfaction improvement works to fuel business recovery at IBM
Article Abstract:
The corporate turnaround at IBM during the late 1990s was based upon the strategy of satisfying customers. The stock price, market share and customer satisfaction rate has measurably increased since 1995.
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2001
Computer and Office Equipment, Office & Computing Machines, Office equipment, Office equipment and supplies industry, Office equipment industry, International Business Machines Corp., IBM, Customer relationship management, Corporate turnarounds, Turnaround management
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2001
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Building a customer satisfaction system: effective listening when the customer speaks
Article Abstract:
Business success can result from the implementation of organizational change at all levels to achieve customer satisfaction.
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2003
Japan, Strategy & planning, Marketing procedures, Methods, Influence, Organizational change, Company business planning, Business success, Customer relations, Automotive industry
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2003
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Hewlett-Packard takes the waste out of leadership
Article Abstract:
The Dynamic Leadership program at Hewlett-Packard is discussed.
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2003
Management dynamics, Management-Communications, Microcomputer industry, Hewlett-Packard Co., Company business management, Organizational communication, Management development programs, HPQ
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2003
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Subjects list: United States, Management, Planning, Case studies, Computer industry, Customer satisfaction
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