Loyalty Leverage
Article Abstract:
A focus on the process of measuring the performance of brand and its customer loyalty percent is discussed. The process of using Loyal/ At risk profile as a point-in-time strategic measure for choosing between retention and acquisition strategies is also presented.
Publication Name: Marketing Research: A Magazine of Management & Applications
Subject: Business
ISSN: 1040-8460
Year: 2005
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Secrets of Power Presentations
Article Abstract:
Bender, Peter Urs
Publication Name: CA Magazine
Subject: Business
ISSN: 0317-6878
Year: 1992
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