Pairing quality assurance and quality control at Frymaster Corporation

Article Abstract:

Frymaster Corp, the largest manufacturer of commercial deep fat fryers, satisfy customer requirements by relying on quality assurance (QA) to produce high-quality products. QA is, thus, responsible for determining the needs of the customer and for coordinating the entire quality process. Four factors are involved in Frymaster's quality assurance audit program, namely, quality control inspection, in-process inspection, quality control testing and quality assurance auditing. Frymaster's experience clearly demonstrates that only by pairing quality assurance and quality control can a firm ensure quality products.

Electric Housewares and Household Fan Manufacturing, Electric housewares and fans, Electric Deep-Fat Fryers, Quality management, Quality control, Home appliances industry, Appliance industry, Cooking equipment, Frymaster Corp.

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Managing a sea of quality information at Ark-La-Tex Aquatics

Article Abstract:

A quality control information system (QCIS) is critical to the operation of wholesalers of perishable items such as Ark-La-Tex Aquatics. A distributor of live tropical fish, the company began developing a cross-functional QCIS for data acquisition and reporting. The end result, which runs both legacy and custom applications, is a three-layer analytic hierarchy system with customer satisfaction at the top level.

Information management, Fish industry, Fisheries, Ark-La-Tex Aquatics

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A processual analysis of customer service training

Article Abstract:

Customer service training of employees has been found to be essential in terms of behavioral and organizational aspects. Since, effective customer service is vital for the success of a company, managers should promulgate company goals to employees, adapt a more hands-on approach to employee training, maintain continuos training as well as engage in customer-oriented organizational learning.

Employee Training, Customer Relations, Methods, Human resource management, Training, Customer service

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