Purchasing health care services: information sources and decisional criteria

Article Abstract:

A study of the purchasing behaviour of fundholding Scottish general practitioners in the UK National Health Service's quasi-market reveals complex patterns. There is no evidence of patients systematically shaping purchasing behaviour or of general practitioners adopting rational purchasing behaviour patterns. Experience and credence appear to be the dominant factors influencing purchasing behaviour, and this corresponds to studies in other sectors in which professional services are purchased. The behaviour patterns revealed show the relevance of the emerging relationship marketing concept.

Offices & clinics of medical doctors, Physicians & Surgeons, Offices of Physicians (except Mental Health Specialists), Research, Purchasing, Medical care, Physicians (General practice), General practitioners

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Antecedents of perceived quality in the context of internet retail stores

Article Abstract:

The particular facets of the quality of service in the internet are examined, with special reference to the internet retail stores. Internet marketing, electronic shopping and electronic retailing are discussed.

United States, Services information, Retail Stores, Analysis, Services, Stores, Internet marketing

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"The net generation": Children and young people, Internet and online shopping

Article Abstract:

The authors examine the problem of how online shopping and the Internet in general treat children as consumers.

Decision-making, Decision making, Usage, Internet, Children as consumers, Child consumers

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