Quality improvement and equal opportunity: must they be at odds?

Article Abstract:

A step towards organizational quality improvement is hiring employees that can help in achieving the organization's goals, however, the practice of hiring more qualified workers can give rise to issues of discrimination. A company can defend its testing program that is, in fact, a bona fide occupational qualification that may have disparate impact by providing rationales that can prove the necessity of its employee requirements or using criterion-related or predictive validation. Other methods of employee development are in-house training and use of temporary employment agencies.

Hiring Policy NEC, Employee selection, Total quality management, Employment discrimination

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Technology to ease team-based quality assessments

Article Abstract:

The availability of multiuser software that integrates and averages scores from different assessors has facilitated periodic and cost-effective quality evaluations as well as resolved seven major issues related to team-based quality assessments of an organization. These pertain to organizational commitment, use of communication technology, skills and training, validity of evaluations, cost, quality improvement and staff burnout.

Usage, Quality control, Work groups, Teamwork (Workplace), Information management, Organizational effectiveness, Quality circles, Multiuser software

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