Sorry seems to be the hardest word
Article Abstract:
The way an accountancy firm manages the professional relationship with clients when things go wrong will dictate how successful they are in retaining clients and winning more business from them. The saying of sorry first will help in winning more business as client service problems affect earnings, and also their reputation.
Publication Name: Accountancy
Subject: Business
ISSN: 0001-4664
Year: 2005
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Holding on when clients merge
Article Abstract:
The current resurgent of the mergers and acquisitions market can affect accountancy firms has both a soft and hard side to the future of accountancy firms. The measures that accountancy firms can take to prevent loss of their key clients through structural changes are discussed.
Publication Name: Accountancy
Subject: Business
ISSN: 0001-4664
Year: 2006
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Better marketing: better margin
Article Abstract:
The author discusses several realistic and practical strategies that managing partners can use to improve a company's marketing function and increase revenue.
Publication Name: Accountancy
Subject: Business
ISSN: 0001-4664
Year: 2008
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