A cross-industry comparison of customer satisfaction
Article Abstract:
Study conducted to analyze satisfaction level of consumers, with regard to service industries in United States, is discussed.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2006
User Contributions:
Comment about this article or add new information about this topic:
The impact of a video screen and rotational-signage systems on satisfaction and advertising recognition
Article Abstract:
The use of large video screens at sports venues plays a positive role in increasing fan satisfaction. Rotational-signage at these venues can be an effective marketing technique, improving company recognition and image.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 1999
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Transaction-specific satisfaction and overall satisfaction: an empirical analysis. The effects of locational convenience on customer repurchase intentions across service types
- Abstracts: International service variants: airline passenger expectations and perceptions of service quality. Service intangibility and its impact on consumer expectations of service quality
- Abstracts: Consumer-specific determinants of the size of retail choice sets: an empirical comparison of physical good and service providers
- Abstracts: A ring fence for the profession: advancing the closure of British accountancy 1957-1970. Accounting in the most basic of social and economic institutions - the home
- Abstracts: Incentives versus standards: properties of accounting income in four East Asian countries. The effect of international institutional factors on properties of accounting earnings