How to Develop a Crisis Communications Plan

Article Abstract:

When a corporate crisis occurs, it is important that employees and possibly the public are apprised of the situation and developments in an organized fashion. Management can develop a plan to communicate the crisis without exacerbating it. Guidelines in developing a plan are evaluating the crisis, establishing a corporate response, deciding how to tell employees. A crisis situation is conveyed to the public using messages suited to each group's concerns. Future uses of a crisis plan are outlined in a table based on a survey commissioned by Western Union Corp. Communications vehicles used in crisis plans are illustrated in a graph with information from the same survey.

Management, Business planning, Public relations, Crisis management, Employee Relations, Tutorial, Survey

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It's Time To Update Communications

Article Abstract:

Office communication can be either interactive or non-interactive. Interactive communication requires an immediate response. Non-interactive communication provides permanent records, and sender and receiver need not be present. Electronic mail is one form of non-interactive communication.

Email, column, E-Mail, Trends, Review

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