Automated speech recognition changes call center economics

Article Abstract:

A new technology is applied in telemarketing and call center businesses that automate certain predictable calls by speech recognizing applications and interactive voice response touch-tone systems. The details of the new technology that will bring a huge economic benefit in the call center business are discussed.

Prepackaged software, Telemarketing Services, Telemarketing Bureaus, Business services, not elsewhere classified, Telemarketing, Usage, Technology application, Voice recognition software, Speech recognition software, Call centers, Call centres

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Survey: Half plan to send more e-mails for the holidays

Article Abstract:

One out of two respondents to a DM News response survey's plan to increase their e-mail frequency 50 percent to 100 percent during the present holiday season compared with previous months. The survey is conducted among the retail clients.

Surveys, Holidays, Internet access

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Silkie runs with new plan for customers

Article Abstract:

The marketing strategies adapted by Silkies owned by HCI Direct Inc., the largest continuity marketer of hosiery products of the United States are discussed.

Marketing procedures, APPAREL AND OTHER TEXTILE PRODUCTS, Marketing, Clothing industry, Company marketing practices, Company Profile

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