Bank of America to close Dallas call center
Article Abstract:
Bank of America has decided to close its Dallas customer service center by the end of 2000 to focus more on the technology it has invested in at its high-tech call centers in Wichita, KS, Rio Rancho, NM, and Las Vegas, NV. The commercial bank plans to build a customer contact center to replace the Dallas facility, which will offer different services that may include Internet banking and mortgages. The planned closure of the call center will displace 500 agents who will be relocated to the other three centers.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2000
User Contributions:
Comment about this article or add new information about this topic:
ATA opens 2 chapters in India for telemarketers
Article Abstract:
The American Teleservices Association (ATA) has opened two local chapters in India. The North-West chapter has been set up in Mumbai, and the South-East chapter in Bangalore. The ATA will strive to ensure a level playing field between offshore and domestic providers by making efforts to ensure compliance with U.S. teleservices laws overseas.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2005
User Contributions:
Comment about this article or add new information about this topic:
Gateway to Close Four Call Centers
Article Abstract:
San Diego, Calif.-based Gateway Inc., which is engaged in a $300 million cost-cutting program, has announced it will close down four call centers. Gateway also will reduce its 16,500-employee work force by 15 percent.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2001
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Montreal touts call center potential to US, Europe. Call center boom adds to language needs. BrandDirect settles telemarketing probe
- Abstracts: Amtrak to add voice response to call centers. Holland America seeks better call quality. Software USA gears up for expansion
- Abstracts: H&R Block expects to use fewer call center workers next tax season. Do-not-call bill passes MO House, Senate
- Abstracts: MSGi Direct expands offerings to response-based educator lists. AccuData lets BTB sites share data with customers online
- Abstracts: Frederick's tries to reach Cosmo girl - and mom. UPS to launch e-commerce inventory service. QuikPak makes delivery first priority